Through any of the methods below, you will get in direct contact with Glenn Jacobs or Ashlee Mayer, owners of Spirit Station.
Address: 1609 Eagle Street, Ste. 102, Denton, TX 76201
Phone: 940-387-7631
Store Hours: Monday-Thursday: 10 am - 7 pm, Friday-Saturday: 11 - 5, Sunday: Closed
Click the "Gift Reminder" link below and we'll remind you about your big sis's birthday, your lil bro's initiation day, your special's crossing day, & more!!!
Gift Reminder
 www.myspace.com/spiritstation
FREQUENTLY ASKED QUESTIONS
Payment Methods:
Spirit Station accepts Visa, Mastercard, American Express, Discover, checks, and money orders. If paying by check, your order will not be shipped until your check has cleared with our bank. To pay with check or money orders, please email customerservice@thespiritstation.net and request a copy of our printable order form.
Order Cancellations:
Since a lot of our merchandise is customized for your order, we cannot cancel processed orders once they are in production or shipped. If the order is cancelled before production, you will be charged 25% processing / re-stocking fee.
Changing an Existing Order:
Sprit Station will do everything possible to ensure your merchandise is correct. We can make changes up until the point of production, which in most cases is the same day the order is placed. Once an order is placed, we cannot guarantee any changes can be made. No refunds or exchanges will be made if the order is placed incorrectly by the customer.
Production Times:
The following production times begin on the next working day after an order is accepted (see Order Acceptance). These times do not include shipping times (see Shipping Rates). These times are the number of business / working days and do not include holidays or weekends.
IF YOU ORDER OTHER MERCHANDISE THAT TAKES LONGER TO SHIP - WE WAIT TO SHIP YOUR ORDER TOGETHER, SO YOU MIGHT WANT TO MAKE MORE THAN ONE ORDER IF YOU NEED CERTAIN ITEMS SOONER.
10 - 15 business days: Clothing (including shirts, hats, shorts, pants, flip-flops), paddles, and miscellaneous gifts (including picture frames, license plates, buttons, mousepads, etc.)
10 - 15 business days: Engraved items (including jewelry, flasks, business card holders, gavels, etc.) and metal art.
15 - 20 business days: Printed glass products (including souvenirs glasses).
If you need an order rushed, please call to see if we are able to get the items to you.
Returns & Exchanges:
Custom orders are non-refundable and cannot be exchanged. This includes engraved and embroidered items.
Incorrect orders and defective items are only replaced if Spirit Station is at fault. Refunds and exchanges will not be made for mistakes due to ordering, incorrect artwork, wrong size, or other customer mistakes. Notify Spirit Station within 7 calander days of reciept of incorrect orders. We will be unable to correct items that are not brought to our attention within 7 calandar days of reciept. Only then will Spirit Station send corrected merchandise.
Non-custom orders can be returned or exchanged. Return shipping must be pre-paid by the customer. CODs are not accepted. Spirit Station must recieve the returns within 10 calandar days of your receipt of the items. A copy of your packing list must be included.
Please notify Spirit Station of returns prior to returning them. This just ensures that Spirit Station will accept the return. If Spirit Station recieves a non-returnable item, we will return the item back to the customer and the customer will be charged for return shipping and handling costs.
Order Acceptance:
The receipt of an email order confirmation does not constitute acceptance of an order. The email order confirmation confirms that our system has received your order. We reserve the right to correct any rare pricing errors or other errors on our website, to limit the order quantity for any item, and to refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Shipping Costs:
Shipping costs are based on the total cost of your order. During checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Your total shipping charges will automatically compute during checkout prior to the completion of your order.
The number of days for delivery begins once your order is completed and ready to be shipped, not placed (see Production Times). See production times to determine how long your order will take from the time it is placed.
In store pickup is available at no extra charge. You will be notified by Spirit Station via phone, email, or both when your order is ready for pickup. The Spirit Station store is located at 917 Avenue C, Denton, TX 76201.
Below is a chart that lists all shipping costs for orders placed with www.thespiritstation.net.
| Total Cost of Order |
Standard UPS Ground |
3 Day Select UPS |
2 Day Air UPS |
Overnight UPS |
| up to $15.99 |
5.95
|
11.90 |
16.90 |
21.90 |
| $16.00 - $25.00 |
6.95 |
12.90 |
17.90 |
22.90 |
| $25.01 - $50.00 |
7.95 |
13.90 |
18.90 |
23.90 |
| $50.01 - $75.00 |
8.95 |
14.90 |
19.90 |
24.90 |
| $75.01 - $90.00 |
9.95 |
15.90 |
20.90 |
25.90 |
| $90.01 - $100.00 |
10.95 |
16.90 |
21.90 |
26.90 |
| $100.01 - $125.00 |
11.95 |
17.90 |
22.90 |
27.90 |
| $125.01 - $150.00 |
13.95 |
19.90 |
24.90 |
29.90 |
| $150.01 - $200.00 |
16.95 |
22.90 |
27.90 |
32.90 |
| $200.01 - $250.00 |
18.95 |
24.90 |
29.90 |
34.90 |
| $250.01 - $350.00 |
21.95 |
27.90 |
32.90 |
37.90 |
| $350.01 - $400.00 |
24.95 |
30.90 |
35.90 |
40.90 |
| $400.01 - $500.00 |
26.95 |
32.90 |
37.90 |
42.90 |
| $500.01 - $750.00 |
29.95 |
35.90 |
40.90 |
45.90 |
| $750.01 - $1,000.00 |
34.95 |
40.90 |
45.90 |
50.90 |
| $1,000.01 - $1,500.00 |
39.95 |
45.90 |
50.90 |
55.90 |
| $1,500.01 - $2,000.00 |
45.95 |
51.90 |
56.90 |
61.90 |
| $2,000.01 - $2,500.00 |
49.95 |
55.90 |
60.90 |
65.90 |
| $2,500.01 or more |
65.95 |
71.90 |
76.90 |
81.90 |
Return shipping costs must be prepaid by the customer.
Full Satin vs. Zig-Zag Embroidery:
Spirit Station proudly uses full satin tackle twill embroidery. Zig-zag embroidery, offered by many Greek stores, is sub-par in quality and unravels easily.
Privacy Statement:
What Information About Me Is Collected and Stored?
We collect and store information that you enter into this Web site or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new site features.
We collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.
Is Information Collected From Children?
We do not sell or ship any items ordered through this Web site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this Web site only with the involvement of a parent or guardian and should not submit any personal information to us.
With Whom Do You Share Information?
We do not share with others any personal information that you provide to us through this Web site or through our Customer Service Department.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web site during a specific time period or purchased a specific product through this Web site. This information generally is shared in an aggregated form.
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